- How do I rent an item?
- You can search available items by location, dates, and item category.
- Every listing provides detailed item information including photos, description, location, and reviews.
- Once you select an item, you will be able to submit a booking request.
- When your booking is accepted by the owner, we will place a temporary hold on your credit card for the amount of Security Deposit specified, which will be released in full when the item is returned. PLEASE NOTE: In an event the item is not returned or is damaged, goBaby reserves the right to continue the hold on security deposit until the issue is resolved.
- The system will notify you via email, and a system alert about the status of your booking request. It will also provide pickup/delivery information once your booking request is accepted.
- The system will remind you about your upcoming reservation 48 hours before.
- How do I receive the item?
Item owners can choose to deliver the item to you for an extra charge. You can also pick-up the item from the owner. Detailed pickup/delivery information is provided for every listing.
In the nearest future, goBaby will be offering delivery via integration with several delivery service providers.
- What about the qualify and safety of the items?
As parents, we take safety very seriously! The app has built-in features that help maintain the quality of items available for rent, as well as verification of the item owner's identity. In the coming weeks we will also be adding a recall check list feature which will check items that are uploaded to goBaby to verify that they are not on a national recall list.
Read more about Trust & Safety.
- Can I cancel my reservation?
Yes, you can cancel your reservation without a fee up to 24 hours before your reservation start date. If you cancel after, we will charge you for 1 day rental fee.
- What if I have a quality/safety issue?
We do everything we can to ensure all listings on goBaby are of the highest quality. Unfortunately we cannot guarantee that this will be the case 100% of the time. This is why we have a review system in place that allows our renters to provide detailed feedback to our item owner. We encourage our renter to choose listings based on reviews, and to notify us immediately in case there is an issue.
- How does goBaby make money?
We charge renters a transaction fee of 10%.
